Aussies Love These🔥
Frequently Asked Questions
What if I receive an item that's damaged or missing?
We will be happy to send out replacement or missing items, free of charge. Please take pictures and reach out to our team via the Contact Us Form.
Where are you located?
Our head office is located in Sydney Australia
How much does shipping cost?
Shipping is free for all orders within Australia.
How long does shipping take?
We will work hard to ship your product to you within 2 business days. You should receive your order within 4-14 business days, subject to courier, regional deliveries, or weather delays.
Do you ship internationally?
At the moment, we only ship within Australia. We will be offering international shipping in 2026.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 1-2 business days.
Our Mission
The Lovely Mess was created for everyday Australians. Whether you're working hard, celebrating life, or building a future. From dedicated families creating a happy home to Aussies chasing their dream of home ownership, we're here to bring you quality that’s also affordable for every stage of your life.
Fast, Free & Secure Shipping Australia Wide
We believe decluttering your lifestyle shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your Home & Travel Essentials are packed with care and delivered straight to your door so you can start organising your home or holiday sooner.